The Delhi Government has notified the Delhi (Right of Citizens to Time-Bound and Easy Delivery of Services) Act, 2026.
The Act aims to ensure that government departments deliver services within prescribed timelines and officials responsible for unnecessary delays are held accountable. It will replace the existing time-bound service delivery law of 2011 with a more modern and accountable system.
Delhi Chief Minister Rekha Gupta said that the government is committed to making Delhi’s governance system citizen-centric, responsive and accountable, ensuring that every eligible citizen receives services on time and without difficulty.
She said that provisions for digital monitoring, automatic escalation of appeals and accountability of officials will make the administration more transparent and result-oriented.
Under this Act, prescribed timelines for government services and the identification of the responsible officer will be ensured. For unnecessary delays, the concerned officer can be fined 250 rupees per day, up to a maximum of five thousand rupees.
There is also a provision for a fine for improperly rejecting applications under the new framework. The Act provides for online applications for government services as well as digital monitoring of their progress.
Once an application is received, the designated officer will be responsible for either delivering the service within the prescribed timeline or communicating the reason for its rejection in writing.
The Delhi government said that every application will be assigned a unique application number, allowing applicants to track its status online.
The concerned departments will be required to maintain digital records of all applications and regularly update their status. The government said that through a notification, it will specify which services will come under the Act and the maximum number of days within which each service must be delivered.